Toggle Nav
Close

Already a customer? Read our disclaimer

As an existing customer you are eligible for a $200 reduction in your establishment fee and comparison rate

^Comparison rate based on monthly repayments for a 5 year secured consumer loan of $30,000. WARNING: This comparison rate is true only for the example given & may not include all fees & charges. Different terms, fees or other loan amounts might result in a different comparison rate.

Terms and conditions

*From Alphera Financial Services (a division of BMW Australia Finance Ltd, Australian credit licence 392387) on a consumer loan. No other offers apply. Fleet, government & rental buyers excluded. Fees, charges, terms, conditions & approval criteria apply.

 

^Comparison rate based on monthly repayments for a 5 year secured consumer loan of $30,000. WARNING: This comparison rate is true only for the example given & may not include all fees & charges. Different terms, fees or other loan amounts might result in a different comparison rate.

REMEDIATION PROGRAM.

 

On 31 January 2019 the BMW Financial Services remediation program was finalised.


If you have questions or concerns about your car loan with BMW Financial Services, MINI Financial Services or Alphera Financial Services, please contact our internal dispute resolution department.

 

Phone: 03 9264 4492, between the hours of 08:00 and 17:00 AEST Monday to Friday (excluding public holidays)

Email: resolutionsofficer@bmwfinance.com.au

 

For more information on BMW Financial Services visit www.bmw.com.au/financialservices


If you are not satisfied with the response you receive from BMW Financial Services, you can contact the Australian Financial Complaints Authority (AFCA). For further information and assistance please visit www.afca.org.au.