BMW Financial Services Australia have implemented precautionary measures across our business to protect customers and employees, and ensure business continuity during the COVID-19 virus period. While our business is following BMW Group’s global robust precautionary plans, some parts of the business may experience potential delays during this time. Please know that we are working on ways to mitigate impact to our customers and appreciate your support during this time. The Customer Support team is available to assist with any questions between 8.30 a.m. to 5.30 p.m. (AEST) Monday to Friday. Should you need to contact us please email firstname.lastname@example.org, alternatively you can visit myalpheraaccount.com.au to assist with most enquiries 24 hours a day 7 days a week. We thank you for your understanding.